Privacy Policy

Last updated: July 2, 2026

Resolvo.AI ("we," "us," "our") provides AI-powered IT support for Windows and Microsoft 365 environments. This policy explains what information we collect, how we use it, and the choices you have.

What We Collect

Account information: your email address and a securely hashed password.
Payment information: processed by our payment partner, Yoco. We do not store your card details — only your subscription status and payment dates.
Usage data: diagnostic and support actions performed through the AutoFix engine, used solely to deliver the service.

How We Use It

To create and manage your account and organization's subscription.
To verify payment and grant or restrict access to Resolvo.AI accordingly.
To provide, maintain, and improve our AI-powered IT support features.
To send essential service communications, such as payment confirmations and subscription status updates.

How We Protect It

Passwords are stored using one-way cryptographic hashing (PBKDF2). We never see or store your password in plain text.
Sessions are secured with signed, HTTP-only cookies that cannot be read by page scripts.
Payment processing is handled entirely by Yoco under their own security standards. Resolvo.AI never stores card numbers.

Sharing

We do not sell your personal data.
Data is shared only with service providers strictly necessary to operate the platform — for example, Yoco for payments and Cloudflare for hosting.

Retention

Account and subscription data is retained while your account is active, and for a limited period afterward as required for billing records.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us below.

Contact

For privacy questions, contact support@resolvo.co.za.